Privacy Policy

Last Updated: Saturday Nov 15, 2025

Ellie Labs LLC ("we," "our," or "us") operates PawReserve. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service.

1. Information We Collect

We collect information that you provide directly to us, including:

• Business information (business name, address, contact details)
• Account credentials (email address, password)
• Customer data that you input into the system (pet owner names, contact information, booking details)
• Payment information (processed securely through third-party payment processors)
• Communications with us (support requests, feedback)

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process your transactions and send related information
• Send you technical notices, updates, security alerts, and support messages
• Respond to your comments, questions, and customer service requests
• Monitor and analyze trends, usage, and activities in connection with our services
• Detect, prevent, and address technical issues and fraudulent activity

3. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• With your consent or at your direction
• With service providers who perform services on our behalf (e.g., payment processing, hosting)
• To comply with legal obligations or respond to lawful requests from public authorities
• To protect the rights, property, or safety of Ellie Labs LLC, our users, or others
• In connection with a merger, sale, or acquisition of all or part of our business

4. Data Security

We implement appropriate technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

5. Data Retention

We retain your information for as long as your account is active or as needed to provide you services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

6. Your Rights

Depending on your location, you may have certain rights regarding your personal information, including:

• The right to access your personal information
• The right to correct inaccurate information
• The right to request deletion of your information
• The right to object to or restrict certain processing
• The right to data portability

To exercise these rights, please contact us at hello@pawreserve.pro.

7. Cookies and Tracking Technologies

We may use cookies and similar tracking technologies to collect information about your browsing activities. You can control cookies through your browser settings, but disabling cookies may affect the functionality of our service.

8. Third-Party Links

Our service may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to read their privacy policies.

9. Children's Privacy

Our service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we learn we have collected such information, we will delete it promptly.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Ellie Labs LLC
Email: admin@pawreserve.pro